FOUR AREAS THE VA MANILA OUTPATIENT CLINIC IS FOCUSING ON TO DELIVER CARE AND SERVICES DIRECTLY TO VETERANS THROUGHOUT THE PHILIPPINES

 

1.  ENROLLING ALL VETERANS INTO THE ELECTRONIC MyHealththeVet (MHV) SYSTEM. NINETY FOUR PERCENT OF VETERANS ACCESSING CARE IN THE VA MANILA OUTPATIENT CLINIC ARE ALREADY ENROLLED IN MyHealtheVet (MHV) AND CAN THIS SYSTEM TO DO THE FOLLOWING: 

A.  VETERANS CAN COMMUNICATE DIRECTLY, BY SECURE MESSAGE, TO THEIR PRIMARY CARE TEAM, DOCTOR, NURSE, PHARMACY, LABORATORY PERSONNEL AND OTHER SUPPORT SERVICES TO INCLUDE THE PATIENT ADVOCATE AND CLINIC SCHEDULING CLERK...
B.  VETERANS CAN REORDER/REFILL THEIR MEDICATION ON-LINE...
C.  VETERANS CAN  REQUEST INFORMATION AND CAN ASK TO CHANGE OR CANCEL CLINIC APPOINTMENTS ON-LINE... 

2.MEDICATION AUDIO REFILL/CLINIC AUDIO REMINDER AND MESSAGING: 

A.  VETERANS CAN REFILL THEIR MEDICATION BY CALLING AUDIO REFILL...
B.  VETERANS ARE REMINDED ABOUT APPOINTMENTS AND GIVEN A CHANCE TO CANCEL OR RESCHEDULED THE APPOINTMENT IF NECESSARY...
C.  VETERANS ARE AUTOMATICALLY NOTIFIED ABOUT CLINIC CLOSURES... 

3.LABORATORY SERVICES IN THE COMMUNITY:
A.  VETERANS LIVING OUTSIDE OF METRO MANILA WILL BE ABLE TO HAVE THEIR LABS DRAWN IN THEIR COMMUNITY ONCE THE LAB CONTRACTS IS FINALIZED...
B.  VETERANS HEALTH CONDITIONS AND MEDICATIONS CAN BE MONITORED THROUGH TELEPHONE CARE ONCE THE LABS ARE EMAILED FROM THEIR COMMUNITY LABORATORY TO THE VA MANILA OUTPATIENT CLINIC... 

4.TELEPHONE CARE ACCESS:
A.  VETERANS CAN SPEAK DIRECTLY TO A NURSE, PHARMACIST AND SCHEDULING CLERK REGARDING THEIR CARE COORDINATION AND SERVICES...
B.  VETERANS WILL BE CONTACTED BY THEIR  ORIMARY CARE PHYSICIANS REGARDING CARE THAT CAN BE COORDINATED OVER THE PHONE...
C.  VETERANS CAN CONSULT WITH THEIR PRIMARY CARE TEAM MEMBERS REGARDING RESULTS AND TO REVIEW MEDICAL RECORDS, LAB RESULTS, IMAGING STUDIES, MEDICATION PROFILE AND PATHOLOGY RESULTS.

 

VETERANS ACCESS TO PRIMARY CARE, SPECIALTY CARE AND DIAGNOSTIC SERVICES WILL NOT CHANGE:

ELIGIBLE VETERANS, WHO WANT TO CONTINUE THEIR CARE AT THE VA MANILA OUTPATIENT CLINIC, CAN SCHEDULED AN APPOINTMENT WITH THEIR PRIMARY CARE PROVIDER... 

VETERANS WITHOUT AN APPOINTMENT CAN now COME TO CLINIC ON A WALK-IN BASIS...

ELIGIBLE VETERANS WILL BE REFERRED TO THE COMMUNITY  FOR NON-VA CARE AND SERVICES IF NOT AVAILABLE IN THE CLINIC...

FOR QUESTIONS CONTACT VICKI RANDALL, CLINIC MANAGER AT (632) 318-8335 OR  EMAIL: vicky.randall@va.gov

2016 VA MANILA BENEFITS WORKSHEET

THE ELIGIBILITY REQUIREMENTS FOE MEDICAL SERVICES ARE DIFFERENT FOR VETERANS OUTSIDE THE UNITED STAES THAN FOR VETERANS WITHIN THE UNITED STATES. THE VA MANILA OUTPATIENT CLINIC  PROVIDES MEDICAL CARE FOR U.S. VETERANS ONLY FOR  A VA-RATED SERVICE-CONNECTED DISABILITY (38 CFR 17.35)

THERE ARE SOME SERVICES THE VA MANILA OUTPATIENT CLINIC WILL PROVIDE FOR NON-SERVICE CONNECTED CONDITIONS IF THOSE SERVICES ARE WITHIN THE LIMITS OF THE CLINIC...

VA BENEFITS AND SERVICES UNITED STATES PHILIPPINE
 SERVICE CONNECTED
PHILIPPINE 
NON-SERVICE CONECTED
PRIMARY AND SPECIALTY CARE YES YES NO
  YES YES NO
EMERGENCY CARE IN COMMUNITY YES YES NO
PRESCRIPTION DRUGS YES YES NO
DIAGNOSTIC SERVICES  YES YES NO
LABORATORY SERVICES YES YES NO
DENTAL YES BASED ON ELIGIBILITY YES NO
EYE YES YES, AS AVAILABLE IN COMMUNITY NO
EARS, NOSE, THROAT (ENT) AND AUDIOLOGY YES YES, AS AVAILABLE IN COMMUNITY NO
MENTAL HEALTH YES YES NO
PHYSICAL THERAPY YES YES, AS AVAILABLE IN COMMUNITY NO
DURABLE MEDICAL EQUIPMENT AND PROSTHETIC ITEMS YES YES NO
BENEFICIARY TRAVEL YES  YES NO
DOMICILIARY NURSING HOME AND COMMUNITY
BASED RESIDENTIAL CARE
YES NO NO
HOMELESS VETERANS PROGRAM YES NO NO
ALCOHOL AND DRUG DEPENDENCY TREATMENT YES YES, AS AVAILABLE IN COMMUNITY NO
READJUSTMENT COUNSELING YES NO NO
SPECIALIZED HEALTH CARE FOR WOMEN VETERANS YES YES, AS AVAILABLE IN COMMUNITY NO
CAREGIVERS YES NO NO
VET CENTERS YES NO NO
SPECIALLY ADAPTED HOUSING GRANTS YES YES NO
COMBAT VETERANS YES YES YES